At the end of June my old Apple 21″ CRT passed along. After many attempts at trying to resuscitate it, I had to face the facts and admit it had left this world. One part of me squealed with the excitement of being able to get a new LCD and all its crisp picture glory and desk space minimalism. The other (my inner CFO) did not want to spend the cash.
It used to be 21″ monitors with similar specs were all priced fairly close, with Apple’s always costing just a little more. I had the realization that 24″ and above was not in the calling for me. The 20 inch was the direction I was heading and definitely widescreen. At the time Apple was around 700 something and Dell was offering one for 350 (the Dell has jumped to 460 while the Apple is down to 700). It turned out that the actual screen was the same (made by LG) and the only big difference was the light that made the screen glow (I need to find that link again). Without a doubt the Apple looked better, and hey I am an Apple advocate, but that Dell it was cheap and it had a three year warranty vs. Apple’s 1 year.
Damn good thing it has the warranty. Until last week all was good, then after a weekend away its USB hub would not work. A week of fiddling and hoping it will just work, and no luck. Call the warranty center. Now, I have had to use Dell’s tech support and as long as your machine has a service tag you are in luck. Displays do not have service tags. This scenario makes all of Dell’s online services impossible and all their phone menu options useless (press 0 a couple of times and wait).
After a short discussion, I am told I will be receiving a new display. It arrives yesterday in a box marked “refurbished”. I am not happy and I place another call. It appears that If I had called within the first 21 days, I would have received a new display. Ok, I will deal with that. I open it today and plug it in and the DVI connection doesn’t work.
I have actually spec’d this display for some clients and friends. Luckily they have had no issues.
Well the second replacement worked. Put original and first replacement in their respective boxes and sent them back. All in all, just another little annoyance to make a chaotic week a little more so.